RETURN POLICY

Thank you for shopping with The Willows! Our goal is for you to be fully satisfied with your purchase.

We will accept returns 10 days after the receipt of your order for a full refund (excluding the shipping cost). 

Shipping costs are non-refundable. Visit our Shipping Policy for more information.

The Willows will accept returns for any reason as long as the item is in its original condition. Items must have all original tags attached and be free from any signs of wear, use, or odors.

If an item is returned with signs of wear or use, it will not be eligible for a refund and will be returned to the client. 

Contact our Client Services Team for a Return Shipping Label and assistance at:

clientservices@thewillows.co

If you have any questions about our return policy, please feel free to contact our team via phone or text:

+1 (818) 471-6168