CLIENT SERVICES

We Are Here For You
At The Willows, providing an exceptional customer experience is our top priority. Whether you're seeking advice on selecting the perfect product, need assistance with placing an order, or require help with returns, our dedicated Client Services Team is here to ensure your shopping experience is seamless and enjoyable.

We understand that questions may arise and we’re committed to offering personalized support every step of the way from product inquiries to handling returns or exchanges.

When We’re Available:
Tuesday - Saturday (excluding holidays)
10:00 AM - 4:00 PM (PST)

How to Reach Us:
Choose the communication method that suits you best. Complete the "Send Us A Message" below, Call, Email or Text us. The Client Services Team looks forward to servicing you.

Email:  cs@thewillowsco.com
Send us a message at cs@thewillowsco.com, and we’ll respond within 24 hours during business days.

Call or Text Us:  +1 (818) 471-6168 
Whether you prefer to chat or text, reach us at for immediate assistance.